[Resolved] Reliance Communications — not providing service in quality and ignoring the call in call center about non availability of clear network | |||||
As i have intimated to customer care already about the failure of service from april 17. Which was not resumed after many reminders or no one attended personally my complaint. I stopped using the service and informed to terminate the connection. While client is not providing service and i am not entertained against my problem then for what i have to pay the charges? I asked many times to send me settlement bill against march 17. Till date didnt get any response. Here with this mail i am again asking for the same and i am ready to pay the amount immediately. This is for your information. I am unable to attend any call as i am out of mumbai. I am in bhopal. With reference to mail from your advocate i would like to state that in connection of this matter i had a talk with your customer care on their call. Since march 17 i am not getting proper and fluent transmission or net work on my instrument and from april 17 i had sever trouble to get net connection. So my net connection was almost stopped and i informed it to customer care. But regret to say that i didnt get positive result. So i asked to disconnect my connection. After that i said that i will not be responsible for any payment charged after march 17. I am still agree to pay the bill of march 17. But need a rectified and corrected bill which does not include any penalty or further charges. Because i am not at fault and did all what was possible to convey your company. This is negligence or irresponsible attitude of your call center that they didnt take any serious step to solve out the matter. This is for your information. Kindly let me know the bill of march 2017 so that i can pay it immediately. Thanking with regards From Er. Sanjay ganguly [protected] Was this information helpful? | |||||
Oct 19, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Sep 12, 2017 Reliance Communications Customer Care's response Dear Sanjay, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 3 Comments | |||||
Comments
I want my balance return without my permission u always activated any service n cut my balance I want my balance return
Reply
Iam recharged with 154 for 70days Bt now i cant browsing, because it shows no data balance in your Account..What can i do
Internet is not working from last 3 months. I submitted lot of complains and email but no one is taking it seriously. And now you are saying, please pay bill for continue your suspended services. How dare you say?
Stop these nonsense, ok. Firstly correct your system. And provide the services. We are not liable and will not pay a single coin.
Stop these nonsense, ok. Firstly correct your system. And provide the services. We are not liable and will not pay a single coin.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709