[Resolved]  Reliance Communications — Not providing waiver in the current bill for the period 30th March to 7th April 2016 when the internet was not working

Address:	Lucknow, Uttar Pradesh, 226016
Website:	reliancebroadband.co.in

I am using Reliance Broadband Service and my ID is[protected]. From 30th March 2016 to 7th April 2016 my internet was not working. I complained on Reliance Broadband Customer Care and also on Higher Authorities ([protected]) but complaints gets closed within 24hrs without resolving the issue or without confirming the status. List given below are the complaint numbers date wise :

[protected]th Mar (Customer Care)
[protected]st Mar (Higher Authorities)
[protected]st April (Higher Authorities)
[protected]nd April (Higher Authorities)
[protected]nd April (Higher Authorities)
[protected]rd April (Customer Care)
[protected]th April (Higher Authorities)
[protected]th April (Higher Authorities)
[protected]th April (Higher Authorities)
[protected]th April (Customer Care)

If by chance Broadband starts working, it remains only for 30 minutes, then again lost.

Currently the internet is working but when I asked for a waiver for that period in the current bill, they refused to register any complaint for waiver and on 21st April 2016 I got an e-mail for the current bill which amounted to Rs 824/- for full month, without providing any waiver.

I want a waiver for that period when the internet was not working properly as mentioned above.

Regards