[Resolved] Reliance Communications — Not terminating/closing broadband connection

sarfaraj.munda

Address:	411018
Website:	rcom.co.in

Subscriber id is[protected].

I want to terminate my reliance broadband connection as it is not working since october and i have taken new connection. I have raised multiple request since november however no action taken and they keep sending me bill each month. I am fed up with them by following up and same response.

I raised connection issue complain in october but no action taken.

I raised termination request in november and december at least 5 times but they close it saying i want to continue with service without consulting me. They never called me and whenever they called me i told them to terminate connection. But still nothing happened.

Please help me to terminate connection

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May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

Reliance Communications Customer Care's response Dear Sarfaraj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jan 05, 2017

Updated by sarfaraj.munda Dear,

I have no more trust on you guys as you guys are keep giving me excuse for my termination request. It does not make sense as you guys are closing my request and give me reason that i want to continue with service or does not pick up call. Why I keep registering request if I want to continue service? Why are you guys are lieing. Let me know if you do not want to close connection. Why should I pay bill for not working connection and you guys do not want to close it?

If you care for your customer then please help me to close connection and i am reachable on [protected]/[protected].

Regards,
Sarfaraj Munda

Jan 10, 2017

Updated by sarfaraj.munda I have not heard back from Reliance yet. I wont surprise if they will come back and say your complaint is closed and raise new one as I am doing it for last 3 months.

Any update please???

Jan 13, 2017

Updated by sarfaraj.munda I am getting call everyday for payment but no call for connection termination. They look for money and not customer. Its been 10 days and no update yet,

can someone please help me to close connection?

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Comments

[email protected]

from Mumbai, Maharashtra

My phone number is [protected] . My phone no is not working from three days. I am unable to search network manually or automatically. There are no reliance network.