[Resolved]  Reliance Communications — Not transferring to prepaid from postpaid

Address:

Mumbai City, Maharashtra

I had a Reliance GSM postpaid mobile number (not data card number) [protected]. I paid all dues and wanted to convert that to prepaid number. I gave all proofs, photo and filled form to Reliance, Kharghar. I talked to 59059 after a week and confirmed all my details. I was told that after two hours number will be converted to prepaid. After confirmation from Kharghar, Navi Mumbai Reliance office last week that it has been converted to prepaid mobile no. I charged it with Rs.30/-. Now am unable to use the mobile number. When I visited Reliance Kharghar, net was not working there on 11th and 12th June. They asked me to call 198. When I called 198, they said number is being shown as "datacard" number which is actually not. They then asked me to call *355. When I called *355, I was told they cannot solve the problem and call *333. When I called *333, I was told to visit a gallery. Now my question is why should I visit a gallery when there is no fault from side. Its absolute harassment and it is the responsibility of Reliance to solve the issue.