Reliance Communications — Outgoing barred when i was stuck

Address:

Bangalore, Karnataka

I purchased reliance postpaid sim a week ago with all documments. Today i was stuck at a lonely place and tried to make a call but i was not. I called customer care they said we have not received your documments please submit them again than only we will allow outgoing. I said its not an issue from my end that you have not received the documments if you want i will submit them again but i am stuck right now if something wrong happens with me than who is responsible just allow me to make calls and when i will reach i will submit the docs again . They said no you cannot call until you submit documments again. Now if something would have happened to me who is responsible ?? I feel as if i m harassed by the company