[Resolved] Reliance Communications — Outgoing Block

mit01

from Pune, Maharashtra

Address:

411021

Outgoing block Hi, My number is [protected], i had recharged with 152 unlimited call pack my validity was open. On[protected] I tried calling my relative and continuously I was getting same message as this route is busy. I called same number with different number it was getting connected. I tried call Customer care but no response for their side. I must have tried almost 50 times from different reliance number.
I went to live chat they themselves were not aware about problem, once I told complete story they advised me it technical error and will be resolved soon. Three days are past no solution. Live chat customer care are pushing to call center customer care, no one is taking responsibility.
Early they used to deducted balance now they have started new trick.

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Mar 16, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Feb 13, 2017

Reliance Communications Customer Care's response Dear Customer,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications