Reliance Communications — Overbilling

Prafulla.Saikia

from Chennai, Tamil Nadu

Address:

Kamrup Metropolitan, Assam, 781005

I am very old customer( more than 18 years) of Reliance. Four years ago I have opted for 3G data service with a plan named "3GMobileNet250_1GB". According to this plan I have to pay Rs. 250/- per month for 1 GB data. Almost two years ago( may be more) Reliance has reduced the price to Rs. 123/- per month for 1GB data. Although they have discontinues the above mentioned plan still they are charging me Rs. 250/- per month for 1GB data. When I have made a complain they have informed me one and half month back that they will change my plan. I have requested for refunding my extra payment but not responded on this. They have not changed my plan also.

Prafulla Saikia
Mob. [protected]

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prafulla,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prafulla,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications