[Resolved]  Reliance Communications — Overcharged for an Existing Plan

Address:

Kolkata, West Bengal, 700055

My mobile no. is [protected].I have been using reliance postpaid connection for around last one year, earlier my plan was of Rs.699/- per month which i changed to Rs.499/- per month on 11th Feb.2017. As per the plan unlimited incoming and outgoing (local+STD) for one month and roaming incoming & outgoing (local+STD)unlimited for one month plus 2GB mobile data free for one month and 3000 SMS`s free for one month was indicated.
As my billing cycle is from 27th of every month to 26th of next month So, as the bill has been generated for the month of february 2017 (27th jan to 26th feb) i was supposed to be charged on pro rated basis as per the plan (699/- and 499/-).The bill has been generated for Rs.1575/- and I have been overcharged.
As per the plan of 699/- from the date of 27th jan to 10th of feb i should have been charged for Rs.350/- plus taxes and as per the plan of Rs.499/- from 11th feb to 26th feb the amount should be Rs.266/- plus taxes as per pro rated basis. Now the issue is i have been over charged with Rs.959/-(excluding taxes) and when I called the customer care they did not listen to me and asked me to pay Rs.500 immediately for which I denied as i wanted the explanation for being overcharged. They barred my STD calls. I have Wi-fi installed at my house and stay at my house 24*7 so use of mobile data is very less and rare so there are no chances of exceeding mobile data and also i dont send SMS's.
All I want is a proper explanation for being overcharged. I can't make STD calls now and my work and personal life both are getting hampered because of it. I request you to look into this matter and get it resolved ASAP.
For your reference i am attaching the screenshot message of changed mobile plan.
Your kind attention in this regard without any delay would be highly appreciated.
Thanks
Raksha jhunjhunwala
KOLKATA (W.B.)