[Resolved]  Reliance Communications — Overcharging the postpaid bill

Address:

Mumbai City, Maharashtra

Sir
My mobile no. Is [protected]. My plan is 97 for rental 97 for mp chhattisgarh free 97 for 2.5gbdata.
On date 25.02.2017 in the morning i receive a message that outgoing calls has been deactivated by the company. I contacted customer service centre and i was told it is because of high usage of data my limit is crossed. Just tell me how is it possible. My billing cycle starts from 05.02.2017. How can i use this much of data on 2g and in 20 days. My plan has 2.5 gb data means i have fully consumed 2.5 gb plus more thereby raising my billing limit to 3000 rupees. Service request no.4699414 was generated. At 7.50 pm i receive a message that my service request can not be processed due to outstanding amount.
I am a reliance customer since 2006. Means more than 10 years of association. Please check if it happens in the past.
Bill has been issued to me for 297 monthly rent and 2455.70 for data usage (First time in life billing is done like this). There was no answer for how this much of data was used. Clearly company is making fool and cheating.
Thanks
Pawan agrawal