[Resolved]  Reliance Communications — Overdue Notice, Complaint not Resolved so requested for Disconnection

Address:

Ahmedabad, Gujarat

It to notify you that I have requested more than 20 times to fix the Improper ( Broadband cable entry was given from the small gap of Wooden frame of Window) Installation problem of Broadband cable at my home to avail the broadband service. At the time of Installation, My wife requested him to have proper installation but he completely ignore the same. Later on, I requested him to fix the same when he came to fix other issues. But he refuses to do so and demand to have problem fix through the customer service request only which never end up with the initiation. On 24th July 2014, I have registered the Complain to fix the problem with ultimatum that if you are not able to resolve the same than kindly initiate the disconnection of my services. the customer service executive told me to prioritize the complaint and promise to resolve in 24 Hours. On 26th July 2014, I took the follow-ups and remind to fix he same but as I said, nothing will turn up. So I expect to have disconnection but again, It is also not initiated and I got the overdue notice and e-bill. So I request you to do the needful.I would also like to inform you that the Internet service provided by Reliance was very good and I have no issues with the same in last 3 years. Waiting for your quick and outcome based response. Rahul Vaghela