Reliance Communications — Overshot of postpaid bill

Mohammad Ezaz

Address:

361003

I am stating my gross discern for the change of plan that reliance communication has made for my reliance post-paid subscribed connection.

I was informed through sms that my current post paid plan would be changed to a new limited call-data plan on 6th august 2016 and no beforehand.
The message stated that the new plan would be effective 3rd august 2016 onwards (Screenshot of message is attached).

It resulted in over usage of the services as a result of which my bill overshooted. My previous plan was unlimited call-data services. Now, i would like my bill for the current month to be amended.

Waiting for your immediate reply as the matter is to be taken to higher authorities before the last bill payment date.
Subscribed customer,
Md ezaz.

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Reliance Communications customer support has been notified about the posted complaint.

Aug 14, 2016

Updated by Mohammad Ezaz Bill period[protected] to[protected].
Bill date[protected]
Bill No.[protected]
Amount overshot due to data overuse 627.02₹
Plan was unlimited call and data for the period[protected] to[protected].
Plan was changed without prior information and effective from[protected].
I was informed about the change on[protected].

Resulted in over usage in data for the period[protected] to[protected]till the time I received SMS).

I ask the authorities to make a quick reply regarding this matter.