[Resolved]  Reliance Communications — Payment made but barred my services

Address:Mumbai City, Maharashtra, 395007
Website:www.rcom.co.in/Rcom/personal/home/index.html

I am using the reliance post paid connection no. [protected] since may 2009 (Initially it was prepaid).

I paid the billing amount of month april. Followings are the details:

1. Date of payment: april 26, 2017
2. Mode of payment: credit card
3. Amount: 332.58
4. Transaction id/payment id/receipt no.: order number:
Orgn[protected]
5. Payment made on: https://recharge.rcom-eshop.com/#postpaid)

I got the email and phone from company that payment is not made. I continuously writing to them with the payment receipt but they are confirming the payment a.

They have barred my outgoing three times during may 1- may 23, 2017 and finally barred all the services on my number after may 23.

Now i have no services on my phone. They have also added the paid bill in next bill with late fee.

Please do the needful.
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Jul 21, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
Reliance Communications Customer Care's response
Dear Sushil,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Jun 16, 2017
Updated by Sushil Kumar Prajapati
As per the telephonic conversation with reliance executive, I am attaching the receipt of the payment.
my alternate no. is

[protected].

Verified Support
Jun 17, 2017
Reliance Communications Customer Care's response
Dear Sushil,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
Jun 18, 2017
Updated by Sushil Kumar Prajapati
Dear Sir/Madam,

the above mentioned number [protected] is working well. please retry on it.

or you can contact my office number[protected] during office hours (preferably during 11:00 to 1:00 pm and 3:00 pm to 5:30 pm).

thanks
Verified Support
Jun 20, 2017
Reliance Communications Customer Care's response
Dear Sushil,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no proper response from your end. Hence, request you to share an alternate contact number or a preferable time, so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
Jun 20, 2017
Updated by Sushil Kumar Prajapati
My mobile no. [protected] is working well.

I don't have any other number.

Please give your number, I'll call you .
Jun 28, 2017
Updated by Sushil Kumar Prajapati
There is no positive response from your side.
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