[Resolved]  Reliance Communications — Payment made but confirming that the payment failed

Address:	781001
Website:	reliance my services

Dear team,
I had made a payment of rd 1414.81 for my mother's reliance postpaid bill through the rcom's myservices website and after making the payment i had received a confirmation receipt of the payment. My receipt no was am91567195 and the transaction reference number was[protected]. I made the payment online on 11th april. When i didnt receive the confirmation message from reliance on my mother's number, then i became suspicious and on the next day i again got a call and message from reliance team that if i dont make the payment then they would stop the services. My mother is getting continuous calls and messages from reliance since then. Inhave already made two complaints and their reference no are[protected] and the next one is[protected]. I am getting no response from them. Don't know what to do... Please look into the issue and resolve it.