[Resolved] Reliance Communications — Pid for post paid phone bill which has been ported to another service providers

Lucy Bothelo

from Ahmedabad, Gujarat

Address:

400072

Dear Sir,
With reference to the mobile number in the subject [protected], it used to belong to my son Alan Bothelo
However he has ported to Vodafore 3 months ago.
However, by an error I have made a payment into the reliance account on 27 April 2017.
I'm unable to get through their customer service representative, despite holding on the the phone for more than 25 minutes on multiple occassions .
I request to urgently credit me back the amount as this number is no longer a reliance number and was mistakenly deposited.

Infact I'm very upset how did the payment take place. If the number had already been ported, how did Reliance keep the payment gateway details open.

Reliance is not responding to email or phone calls. Proof of payment made is attached.

Regards,
Lucy Bothelo
[protected]

P.S. Payment made proof is attached for your ready reference.

+1 photos

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May 29, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Apr 22, 2017

rajkumarpradhan's response This is a very frequent cheating by reliance communications they should refund money .

Verified Support

Apr 28, 2017

Reliance Communications Customer Care's response Dear Lucy,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications