Reliance Communications — plan changed & porting request without my permission

Address:

New Delhi, Delhi, 110047

Hi,

I am relaince post paid user mobile number and his really frustrating to tell you people that the reliance number which i have been using for the last 10 years someone did change the post paid plan on 14- july 2017 as i got the msg on my registered number for which i never requested.. Then visited reliance communication green park, new delhi, they didn't provide any information they advised to call customer care who never respond and disconnect the call.,, howcome my plan can be changed without my id proofs & documents. This is something illegal.

Now today i got the porting msg, which says ""your porting request code number is xxx again i never request for port out the number.""

I tried to call reliance customer case multiple times as usual call not getting connected everyone know how pathetic reliance customer care is, and also paying more to reliance than any other service provide for nothing as no benefit in my current plan and always pay my bills on time why i have been keeping this number because my relatives & friends have this is my old number which i don't want to loose.

I need the explanation for this else i escalate this further, if require i will go to consumer court.

Hoping you will take necessary action and reply soon.

Thanks
Shilpi