[Resolved] Reliance Communications — Poor network connectivity | |||
I have bought a Reliance Wi-pod data card ([protected]) on 3 July from ZR communications Marathalli Bangalore. From the day one I am experiencing poor speed and I logged complaint. I did get a complaint number from Reliance[protected]. I did received the call from the technical team to know my location and they assured that the issue will be resolved. When I checked I found that the complaint ticket is already closed.I still experience poor network speed. I contacted the reliance customer care through chat. I asked the advisor to reopen that complaint. He said he cannot. Then I asked him to open a new ticket and keep that open until the issue is resolved. He denied my request to open a new ticket and told me he will not be creating a new ticket as they have already created one. How this can be done, Customer has a right to keep a problem ticket open if the problem is not solved. Reliance customer care informed me that this will take 90 to 120 days to get resolved, what should I do till that time? I purchased the datacard as I needed one. How can I wait for the issue to get resolved in 90 to 120 (Almost half year). This is not at all acceptable as a customer who will be paying for the service. Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 21, 2015 Reliance Communications Customer Care's response Dear Prashant, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 04, 2015 Reliance Communications Customer Care's response Dear Prashant, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
1 Comment | |||
Comments
When did I confirmed that the issue is resolved. You again closed the ticket[protected] without asking me to close it. The slow speed issue is still there and it's not been resolved. I don't understand why you are in a hurry to close the ticket. I want the ticket to be kept open until the issue is resolved completely.
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