[Resolved]  Reliance Communications — Poor services and fake updation in your system against complaints.

Address:

Jaipur, Rajasthan, 302020

Dear sir
I am one of very small user of your mobile and broadband services.
Since i have tried my best to short out my problem, i have no other option but to bring some ground facts about services of your vendors at local level.
I had shifted by broadband services from bsnl to reliance assuming to get much better services. I took the connection under user id no.[protected] in the name of rajni sharma.
My connection is not working for the last more than a weeks time. First complaint lodged on 23/8 under sr no.[protected], where i was assured to get the same rectified with in 24 hours which never happened. Against complaint was lodged on 24/8/16 under sr no.[protected] again no action till date.
It was a big surprise when i spoke to customer care (Mr. Brijesh) on 27/8/16 who confirmed me that system is updated with status complaint solved and connection is ok which is false updation. After that i was also informed that everything is ok till your dp box, is reliance responsible upto you dp box only.
Every time i have problem, fake status is updated in the system.
I may not be very important or valuable customer for you, but this gives a very negative image of such a biggest brand of the country which should not be there just because of out sourced vendor not working as per brand image.
I would request you to please look into this and make some decisions so that no one damages the brand image
Thanks and regards

Rajesh narayan
[protected]