Reliance Communications — porting issue

Address:

Alappuzha, Kerala, 688524

My number is [protected]
I have tried several times to generate port request number but same message received that "dear reliance customer, your request could not be processed. Please try after some time. Thank you".

Please help me to fix the issue it's prepaid reliance number.
I have also complained to the customer care he told me that within few days your issue will be solved but after waiting and months passes issue is not solved please solve my issue asap.

Thanks
Vishnu