Reliance Communications — porting request - rejected - no support or information available

Address:Chennai, Tamil Nadu, 600032

Last bill generated on 11 nov'17 was payed (That too in excess) on 13 nov'17
I have placed a request to port my reliance no. To jio, but request was rejected stating bill not cleared. How did they decide that.
I have not received any bill either for dec'17

The no. S are just not working. I need to speak to someone - not an ivr
The landlines are ringing ringing no response
Just not able to contact anyone for a resolution
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