[Resolved]  Reliance Communications — Postpaid bill not received from last 2 months -[protected]

[protected] Forwarded message[protected]
From: Gangadhara Mariyappa
Date: Fri, Feb 19, 2016 at 9:16 PM
Subject: NOT RECEIVING MY HARDCOPY OF MY POST PAID BILL | False commitments from Customer Care Representatives|TL Job is to handle customer escalation call but this not done
To: [protected]@relianceada.com
Cc: [protected]@trai.gov.in, [protected]@trai.gov.in


Hello Team,


This is Gangadhara.M, I am currently part of Reliance Postpaid Service and my Mobile number#[protected].


Please consider this email as escalation on Reliance service, I am writing this email for "NOT RECEIVING MY HARDCOPY OF MY POST PAID BILL"


I been calling your Reliance customer care 198 and raised a complaint multiple times but still i did not received my HARDCOPY OF MY BILL.


I wanted to check what is stopping the Reliance service provider to send the HARDCOPY of Postpaid bill, i did registered complaint by calling 198 but its of no use.


I am getting false information from Reliance customer care 198 team, they were saying my Bill has already been dispatched (1st complaint), the Bill was reverted back to Reliance(2nd complaint) and the Bill was not delivered since customer house door was locked (3rd complaint).


I have been given with false promises and false updates from Reliance Customer care team and team who updated that my house door was locked was strongly disagree.


I am not getting fruitful response from Reliance customer care, i had requested the customer care representative to escalate the call to their floor manager/duty manager/Team lead on the floor, they said, concerned team will call me.


In placed a call to 198 customer care on following dates 15th, 17th, 18th February 2016 and spoke with Kavitha, Bharathi, Rathna, Velu and Jyothi (Today) customer care representative, these are the below answer received which are incorrect


- Bill already been sent to your Residential address

- Bill will be sent in 10-15 days

- Complaint has been forwarded to Higher Authority

- Coureer person unable to locate Billing address

- House Door was locked.

- Jyothi said, She will be transferring the call to floor manager/TL but she put me back to Reliance IVRS Queue.

- One of your customer care representative said, her manager will contact me.

- One of your Customer care representative said, her manager is busy now, they will arrange for call back.

- No call back made to me about this issue by any of your TL/Manager


With all above answer what i got to know that Floor manager /TL's were denying to handle the customer call, since in one of the call, i am talking to my manager/TL about this issue, as per one of your customer care representative update, her manager is busy, as of now not possible to transfer the call.


I request concerned authority to to send my hardcopy of my Post paid bill ASAP, if the same not sent by end of this month/next month, I will be porting out from Reliance network...


Thanks

Gangadhara M
Reliance mobile : [protected]
[protected]

Dear Gangadhar,

We regret the inconvenience caused. We have noted your request, we will send a copy of your bill on your registered email id by today. Thank you for being with Reliance.

Regards,
Reliance Communications