[Resolved] Reliance Communications — Postpaid connection | |||||
I took a postpaid connection ([protected]) 2 months ago, On the time of porting my number from idea to reliance the offer was displaying that I will get 299 plan in 199 for 1 year until March 2018. During my porting request, i paid Rs. 300 as a security deposit. Number automatically disconnect after 10 days, there was no prior communication regarding this, I called to a reliance person at least 100 times to activate this connection again, during this time I was out of the station. After one month, when I receive the first bill it was including one-month advance rent and no discount was given. Bill was 473, then I raise a request to customer care. Reliance customer care is not showing any interest to help the customer and they always saying this is not in our hand, Please visit the nearest store. During a conversation with customer care, i came to know there is no security deposit against my number. I raised so many requests to adjust the bill amount, at last, they said this is charged incorrectly and will adjust the same in my next bill. I received the second bill and didn't see any adjustment as I paid 473 last month. Now they are saying it will be adjusted in next bill, if not adjusted I need to visit the nearest store as they will not help regarding this. They are the big cheater, I hope this company will not last a long time as they are already in loss due to their customer relationship like this. Please, can anyone look into this? Was this information helpful? | |||||
Jul 31, 2017 Complaint marked as Resolved This is not resolved yet. Please don't put it in resolve status. Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 01, 2017 Reliance Communications Customer Care's response Dear Amrit, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 07, 2017 Reliance Communications Customer Care's response Dear Amrit, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
Add a Comment | |||||
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Post your Comment