[Resolved] Reliance Communications — postpaid to prepaid not happened [protected]

Saravanantha

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600079

Dear sir,
I am using this number since 2004. My outstanding amount for the month of aug-17 rs.568 and bill due date 02-09-17. I paid my outstanding amount rs.568 + 182= total rs.750/- on[protected] at 15:40. On same day my mobile no [protected] was disconneted and i spoke to customer care they confirmed postpaid to prepaid converted but it not happened. On next day 28.08.17 i went approach sowcarpet reliance showroom and they said this no was convert to data card. Again i went to reliance showroom nugambakkam (Regional office) they said 29.08.17 your issue will resolved, but till now is not happened. For all my personal records i given this number only. Example: bank records, gas connection and etc. Due to this issue i am unable to access anything. So, i request you to kindly give high priority and resolve this issue.

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Oct 6, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Reliance Communications Customer Care's response Dear Saravanantha,

We have noted your concern and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Sep 01, 2017

Reliance Communications Customer Care's response Dear Saravanantha,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications