[Resolved]  Reliance Communications — prepaid balance

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Relaince telecommunications

Myself hunny h ghanshani.. I got a promotional message which read as 1gb 4g daily for six months for rs 786 on 29th of june 2017. So i recharged it but to my dissatisfaction i was subscribed for 1gb 2g speed everyday and now since few days i m getting messages that my net pack validity has expired. So i want clarification for this and also subscription for 4g instead of 2g.
Also i recharged for rs 60 on 14/7/2017 i got the balance but without my using it now it is showing 0.055 rs in my main account. I want refund for it. I tried reaching customer care executive but on calling there isnt any option to select to talk directly to the executive.