[Resolved]  Reliance Communications — Prepaid balance deducted without any reason.

Address: Mumbai City, Maharashtra
Website: reliance communication

Dear sir/madam,
I am manish kumar rai using pre-paid reliance no. [protected], and using 3g internet pack since 6/6/2017 of 1gb data daily for 28 days @ rs-93 pack.
But since last 2 days my pre-paid account balance get deducted automatically without my knowledge although my 3g internet balance 340-740 mb still remaining every day, am unable to use my 1gb pack completely then also why my account balance deducted two times of rs-20 on one day midnight and rs 20 on 10/6/2017 midnight, in total rs-40 have been deducted from my total pre-paid account balance, tried co contact customer care but unable to contact since then on 198 and other no as well.
So i kindly request you to please provide me the exact reason why my balance is deducting every day and kindly return and credit my deducted total balance of rs-40 in my account as soon as possible, you can contact me on [protected] any time.
Thanking you,
Manish kumar rai
Ghaziabad, u. P.
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Jul 12, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2017
Reliance Communications Customer Care's response
Dear Manish,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications
 
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