Reliance Communications — Prepaid Internet frequently disconnecting

Address:

Bangalore, Karnataka

I had got a 90 days internet pack from reliance in 5-Jan-2015, which is either not connecting or disconnecting frequently. I complained to reliance about this. (SR No.[protected]. I got a response from reliance that your problem has been resolved. Interestingly my internet came only for one day and then gave problem as before. I called up reliance helpline, no help from them. Wrote my problems through emails and submitted through their web interface. Four days back I got a response that "We have registered your complaint with service request ID:[protected] on 17/03/15 and it will be resolved within 3 working days from the date of complaint registered." It is sad to see that 3 days have been passed and nothing has been resolved yet. I have suffered for two and half months which is much greater loss than the the money paid for the internet. It is sad to see that big companies like reliance are living by exploiting small and poor customers like us.