[Resolved] Reliance Communications — Prepaid mobile balance theft and denial by reliance gsm... | |||
I'm a Reliance GSM customer. I've around Rs. 75/- balance in my mobile pre-paid account on Friday night, but suddenly in the Saturday morning my account balance was reduced to Rs. 8/-. When I contacted customer care they said it was deducted due to over usage of mobile data, but I already have data pack enabled which still has 2 Mb remaining balance. When I contacted customer care they told me that it was my fault and the balance was rightly deducted. This is simply theft by Reliance GSM. I want my balance back. My Number is - [protected]. Was this information helpful? | |||
Aug 1, 2016 Complaint marked as Resolved Balance was credited to my account. Reliance Communications customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.
Regards,
Reliance Communications
We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.
Regards,
Reliance Communications
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 05:30 pm.
Regards,
Reliance Communications