[Resolved]  Reliance Communications — prepaid to postpaid fraud

Address:

New Delhi, Delhi

Hello,

I received a call from a reliance representative around 19th june to convert from prepaid to postpaid account. I was told for 299 rs/month rental i will receive free local std calls, free roaming, unlimited data. At the time i had around 500 rs in prepaid balance which i was told will be adjusted in my first post paid bill. Additionally i was asked to pay 300rs security which i was told will be adjusted in my bill after 3 months. So i agreed to convert. Till now everything was quick from reliance end. They came to house on next day itself to collect all the papers and the security money, maintained consistent communication. But once i paid the security money all hell broke lose. First of all my postpaid didnt get activated for 1 entire day though i was told within 1 hour it will work. Then i received first bill of rs 360 instead of 299. I called customer care and i was told that 299 was without tax. Shouldn't the representative tell this explicitly before conversion? Also when i asked about the rs 300 security i was now told that i will receive it from cheque once i discontinue the service and it will not be added in my postpaid balance. Then i asked about my prepaid balance and they said there is no provision for such conversion. (Mind you btw, as i checked on the internet all companies have this provision). When i insisted that reprensentative explicitly promised that it is possible, the customer care guy talked to his senior and told me to register my complaint on a reliance mobile store. The representative gave me address for mobile store - kiran electricals 815, new rajender nagar. When i went to this address there was no mobile store, instead kiran electricals is just a electricals shop with no connection to reliance mobile. So i did a search on the internet myself and went to reliance mobile store in west patel nager, and asked them to register my complaint on 16th august. The representative their said that she has registered my complaint and i will receive a call from reliance and i can discuss the matter with them. I received a service request number on my sms immediately afterwards that my service request will be resolved in next 3 days. However afterwards i then received no call from reliance. Instead of being resolved in 3 days i receive a message on 25th august that missed call alert service has been activated on my account as per my request. I immediately called customer care to know why this service has been activated and what are the charges. I am now told that i asked to activate this service in reliance mobile store and this will be charged 30 rs per month. Additionally they have received no complaints regarding prepaid balance. Btw i also sent an email to [protected]@relianceada.com on 11th of august to write about this matter but received no response — though the customer reps on phone claim emails get responded in 24 hrs. Now to disable this service that i did not even ask for i have to send some sms to some number, and who knows if it will ever get resolved. Now this number i have been using for last 5 years, because of just one careless mistake of believing these crooks at reliance customer care and converting to postpaid, so much of my time is being wasted and i am pretty sure in the end i will need to just throw away this sim because there seems to be no way out of this mess. More over reliance keeps on finding new ways to screw you (Activating services you didnt ask for). I know nothing will happen by writing here either, but probably i can save one or two other guys from falling into this mess.

My mobile number [protected], name : ashwin jain