Reliance Communications — Problem with GPRS connectivity

Address:

East Godavari, Andhra Pradesh

I am a Reliance customer from January, 2013. I have been using 2G internet packs on my number [protected] from the day i started using Reliance. I have problems concerning with connectivity from the day i started using Reliance. I downloaded internet setting by sending a message to 55100, I called to 198 and gave a complaint about my GPRS connectivity. they said they will send the settings and the problem will be resolved but i am still facing the same problem. I even had problem with sms offer, deduction of talk time for activation of packs that I haven't subscribed to. The number of calls I made to 198 from October 5th on all these issues is higher than the number of calls i made to my friends and family members. The response from some of the representatives is to arrogant. They are simply saying that your complaint is taken and wait until it is resolved. 2 days after registering the complaint i am receiving a message stating that the problem is resolved but the same problem is being repeated in a time very less than the time taken to resolve that problem. I am having problem connecting to the internet when i needed it on some important work.