[Resolved] Reliance Communications — Proper benefits was not given.

ansh.ak

from Lucknow, Uttar Pradesh

Address:

Alwar, Rajasthan, 301001

Dear sir,
On 4-march-2017 at about 7:45 pm i checked my speacial offers by dialing *129# on my reliance number [protected]. There was a offer was showing that rchz with rs. 52 and get 1gb data for 28 days validity. While after recharge i just got 10 days validity with 1gb data.
When i contacted to the cc, there senior executive (Vijay verma) told me that your offer is applicable for 10 days validity. You are lying. He even talked me rudely and tell me that they will never give me the extra benifits even i complained to any consumer board. I asked him to arrange me call back for me with there assist team but he refused this also. I have call recording of that guy. If you tell me i can upload that here. Please help me sir.
Please provide me my extra benifits.
Thank you.

Regards-
Anshul kaushik
[protected]

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Apr 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2017

Reliance Communications Customer Care's response Dear Anshul,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Anshul,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications

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Comments

angucool

from Karur, Tamil Nadu

Dear ansh.ak,

From today morning i am seeing lot of complaint against Reliance communication against "My offer' service that the offers were not provided as mentioned in that. From that it may be noted that they are attracting customers by the way of showing message like this. Also all the problem faced peoples would not come here and complaint against this. only 1 out 10 only came here and complain the same. So dont believe that My Offer service and do recharge. Consult the shop keeper and do the recharge of you may ported to any other reliable network.

ANGURAJ