[Resolved] Reliance Communications — Raising of bill against invalid dongle number [protected]

padmasn

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700095

The dongle number [protected] was given to me by your dealer in kolkata krishna telecom, 72/2 sarat bose road -700025 after taking advance rs.300/- on 25th. August 2016. Unfortunately it never worked & showed connection failed. On enquiring i learnt that the service was suspended and i immediately told them to stop the service & refund money. But nothing happened and i am still getting bill for no-service. The first bill as per advice of the dealer i paid rs.80/- (Under protest). Whenever i tried to complain through[protected] they were telling it was invalid number & i could not proceed. This is highly unfair & disturbing peace as i am a senior citizen lady. Please take immediate action & stop billing & also refund the amounts paid to you for getting no service.
Mrs. Padma ghosh.

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May 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 06, 2016

Sumantaz's response I have bought 1 JIOFI from reliance store with sim card. My jio no. is[protected].during sell they are telling through JIOFI yuo can talk but I noticed it is not possible to talk so I called customer care but they gave worth less customer care support with no solution. still I cant call.
the promises made by jio are fake. no calling from jio fi.

Verified Support

Oct 11, 2016

Reliance Communications Customer Care's response Dear Padma,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 13, 2016

Reliance Communications Customer Care's response Dear Padma,

As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store for further assistance.

Regards,
Reliance Communications

Oct 19, 2016

Updated by padmasn I have already informed that since we are very old senior citizens with physical constraints, it will not be possible to visit outside. While your dealer's representatives came to us for collection of Rs.300/- and other documents for handing over the sim, please tell them to come to us instead of our visiting them.
Also we do not require any further assistance as we do not need any service from Reliance. My communication mobile no. is [protected].
Padma

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Comments

Sumantaz

from Kolkata, West Bengal

I have bought 1 JIOFI from reliance store with sim card. My jio no. is[protected].during sell they are telling through JIOFI yuo can talk but I noticed it is not possible to talk so I called customer care but they gave worth less customer care support with no solution. still I cant call.
the promises made by jio are fake. no calling from jio fi.

Arun Sond

from Srinagar, Jammu and Kashmir

I applied for the reliance jio sim i got coupon code and when so went to reliance digital store at my place they said that coupon code is already redeemed and i personally not given the coupon code to any one and i asked what the problem is they said it's already used
While I haven't shared, could you tell who is the user for my coupon code

Reliance Digital Customer Care's response, Oct 14, 2016

Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital