[Resolved] Reliance Communications — Re-Activation of netconnect number - [protected] | |||
hello sir, I have taken the connection by depositing a sum of Rs 400.00 at the reliance store situated near Beliaghata-Sealdah main road(near CIT more), Kolkata. Also but just after 1 week it got disconnected.I contacted to your office and get to know that it was due to a negative verification of address.I made a complaint to solve the issue.After complaining to your appelleate authority 3 times and sending some mails to your authorities no positive result had been occurred. I have suffered the problem from 16th january 2014.you cane also check my complaint numbers registered with your officials. Finally on 8th February 2014, Saturday they have completed my address verification(By Mr. Rajesh of Reliance), and I was said that within Monday(10th Jan 2014 my service would be activated. Again I got a call from your Kolkata office(Mr. Soubitra) for the confirmation of verification. He also promised me for the activation of the service on that day only.)But at the night when I checked, it was still not got activated.Once again I got a call from your Mumbai office, and got informed that my connection has been terminated. In the above process please not that it was happened only because of your negligence. Still I suffered and wasted my time and money as well as your time.If the officials would have been take care of the issue instantly or properly, then people like me will never get fed of with your service. Any way Please look after the matter as soon as possible. After making you informing so many times the result what i got is the termination of my service.Please do take some necessary action so that my pain would be releaved. Thanks, Sugyana Kumar Sahoo [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
As per the telephonic conversation had with on alternate contact number [protected] on 11.02.2014, the services of your number is terminated due to negative address verification. Once number get terminate it cannot be reactivate again. However you can activate new Netconnect number on the same device. If you wish to activate new number in same device, we request you to visit nearest Reliance Mobile Store along with valid proof of address and identity. Further, we have made a note of your concern and take it as a feedback to improve our services.
Regards,
Reliance Communications
As per the telephonic conversation had with on alternate contact number [protected] on 11.02.2014, the services of your number is terminated due to negative address verification. Once number get terminate it cannot be reactivate again. However you can activate new Netconnect number on the same device. If you wish to activate new number in same device, we request you to visit nearest Reliance Mobile Store along with valid proof of address and identity. Further, we have made a note of your concern and take it as a feedback to improve our services.
Regards,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with
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Regards,
Reliance Communications