[Resolved]  Reliance Communications — Received the special offer but when recharged with that sum offer is not applicable

Address:	West Godavari, Andhra Pradesh, 534350
Website:	rcom.co.in

On February 12 2017, I got a message about " Unlimited local+std calls & Incoming Roaming at RC $$$. Valid for 28 days; Recharge Today limited period offer; Reliance..
But Due to lack of time i made a recharge on the next day and offer turns into some promo balance and when i tried to contact the customer care their answer was it was valid only if you get recharged on that day..
So i Lost My Balance for the Special pack and I Got Promo Balance Instead o[censored]NLIMITED offer,
and
Today On FEBRUARY 20 2017, 16:02 I Got The Same MESSAGE ''Unlimited local+std calls & Incoming Roaming at RC $$$. Valid for 28 days; Recharge Today limited period offer; Reliance''
Again I've done Recharge with some amount and its gives me the Promo Balance and not the UNLIMITED pack.. When I Tried to call The customer care, One Person attended the call and he told Me that he will forward to their supervisor, after holding the call for about 15 MINUTES still the call didn't connected to the supervisor and there is no response for My RC..
SO I am here Lodging a complaint "WHY SHOULD THEY SEND MESSAGES OF SPECIAL OFFERS ONLY FOR YOU BUT AFTER GETTING RECHARGE THE ANSWER IS SORRY SIR THE OFFER IS NOT APPLICABLE FOR YOU, , SO SHOULD WE TRUST THE MESSAGES OR EVERY TIME SHOULD WE CALL TO THE CUSTOMER CARE FOR THE SPECIAL OFFERS