[Resolved]  Reliance Communications — Receiving bills even after cancellation!!

Address:

411001

My subscriber ID is[protected]. I started availing broadband connection from Reliance in October 2015, with the hope to have uninterrupted internet service for my profession. The service agent boy was very interactive while giving the service and promised to resolve any issues faced in future. I was happy to get the connection with an unlimited plan which was not being provided by any other broadband service provider in that area. I also availed a fixed line service along with the broadband.

The service was good for first few days even though the connection was lost for 1-2 hours or more every week. But, I was satisfied with the speed. So, I didn't complain much for initial few days. But, to my dismay, I started facing more and more problems regarding the connectivity. I called the agent who gave me the connection (Raju, Mobile: [protected]), but he started avoiding my calls. I had no option left other than contacting the regional office and complaining against the agent for not taking any steps to resolve my issues. This continued for more than 1 month.

When the first bill came, I got surprised to check the bill. Instead of showing 2 connections (1 Broadband and 1 Fixed Line), the bill showed 3 connections (1 Broadband and 2 Fixed Line), even though I have never applied for a 2nd fixed line connection. I called the Reliance Communications customer care to seek the reason why this extra landline connection has been added to the bill even though I have never used the connection (I didn't ask neither for a receiver nor for a connection). The customer representative asked me to register a complaint for closing this 2nd landline connection and I did that immediately. By the end of that month, I paid all the bills fully before the due date.

After registering complaint, I thought the extra unwanted landline connection will be closed. But NO!!! It was still giving me GHOSTLY service!!! I never realized that the 2nd landline was still in service until I got the next month's bill which included extra 300 Rs. for that connection!!

I thought, it's OKAY. May be the company has forgot to close the connection and so, I called the customer care as well as the agent boy and the service engineer to immediately close the 2nd fixed line connection. And I paid that month's bill also in full before due date.

In between, the broadband service became worse and worse day by day. Almost every day, I started facing connectivity issues. Once, it so happened that I couldn't use internet at all for more than 2 weeks even after constant follow up with the agent and filing complaints with the customer care.

Finally, I decided not to continue any service from Reliance due to these poor communication and worse service. So, I asked them to discontinue the service and clear all my dues. They said, my outstanding bill was 1098 Rs. till then. They also said that I have to pay the bill till the service is not cancelled from their side. I asked them why should I pay bill for a landline connection which I never used and a broadband connection which gives service for only 15-20 days every month!!!

But I never got any satisfactory answer from their side. In every month, my due date of billing was 30th. I used to get calls from the customer care from 20th every month to pay the bill. And while talking to the customer care, I always told my concerns and issues but never got a proper answer!!! Every time, they would take a complaint of my issues, give the ticket number to me and assuring that the problem would be solved within JUST 48 HOURS!!! But no problem had been solved any time and I had to pay bills after bills for unwanted extra services for which I had not applied or didn't get service.

Finally, with lot of frustration, I stopped using service and informed them to cancel the connection at the earliest. I wrote mails after mails to discontinue the service but they always replied with the typical answer "We are sorry for the delay and the inconvenience caused".

At last, after 1 month 18 days, I got a mail stating that MY REQUEST FOR CANCELLATION HAS BEEN ACCEPTED!!! WOW!!! So fast reply!!!

No wonder, they charged me bills for the 3 months during which I didn't use the connections at all because I shifted to another place and took local cable connection!! If I had loved their service, I had never changed the connection. When my connection got cancelled, my outstanding bill has accumulated to 2433 Rs. (From 1098 Rs.)

Every month, I get mail from Reliance Communications for paying the bill and today I got a legal notice also from them for the non-payment.

I want to know,

1. WHY SHOULD I PAY BILL FOR A CONNECTION WHICH I DIDN'T USE AT ALL?
2. WHY SHOULD I PAY BILL FOR THE DELAY IN RESPONSE OF THE COMPANY?
3. WHY DOES THE COMPANY TAKE 3 MONTHS TO CANCEL A CONNECTION?

I want proper judgement of this issue. If I am guilty in any step, I would accept that and will pay the full amount without any objection. But, I won't pay more for this worse service without a good explanation!!

Regards,
Sayantan
[protected]