[Resolved] Reliance Communications — Receiving bills even after connection termination | |||||
I was using reliance net connect for past 2.5 years and in aug 2015 decided to terminate my connection on number ([protected]). Contacted the customer care and asked them to get my connection terminated. The request was accepted and i clearly mentioned that i don't want any kind of extensions they were suggesting. The connection was finally terminated on aug 17 2015 check images below. Now my usual bill amount used to be rs 1138/- but as i didn't used the device for full cycle starting from[protected] to[protected], i had to pay an adjusted amount of rs 991/- as was also mentioned by Customer care representative. Now i have already paid the due amount on[protected] and as such it clears any dues whatsoever. But still i am continuously receiving bills and messages to pay asap. Even called their customer care multiple times all i hear is this a running amount which they can't make any clear. They have even sent a notice to appear in lok adalat. I would request to look into this issue as this has become a quite a headache as Reliance is not ready to clear out things. The bill i have been sent is for period[protected] to[protected], when the connection was already terminated. Please resolve as this had already made a very poor image of Reliance Communications. Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 09, 2015 Reliance Communications Customer Care's response Dear Amit, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 11, 2015 Reliance Communications Customer Care's response Dear Amit, Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns. Cheers, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
"Last date to withdraw notice hence pay Rs.1519 of Reliance CAF[protected] or else be present on 12/12/15 at Pune Court call [protected] Ansari"
I don't think you guys are even doing anything, Reliance is just trying to more of a problem for its loyal customers.