Reliance Communications — Receiving calls to pay the bills for the service that has been stopped before 6 months

Address:

Rajkot, Gujarat

Hi, My name is Amit Vinchhi. I am from Rajkot, Gujarat. I had a Reliance NetConnect dongle with number [protected]. The dongle device got broken before 7 months. So to cancel the service for that dongle I made a call to Reliance customer care[protected]. I was told by a customer care executive that "their servers are down and they are not able to check the details. Please call after some time". I tried calling again after some hours, next day and continued on alternate day. Each time they kept saying the same thing that their servers are down. I knew that even though their servers down, I will have to pay extra charges for each day. Near about 15 days passed. I went to the Reliance Store located at Hanuman Madhi Chowk, Rajkot. There were two girls at the counter in the store. They told me the same thing that servers are down. To my surprise, THEY REFUSED TO ACCEPT MY DONGLE TERMINATION REQUEST. They told me that I can terminate this service only by calling Reliance customer care. Finally the day came, their servers were up. I registered the termination request for the service on Reliance customer care toll-free number. I was provided the request number:[protected]. After some days I received the bill. Normally I used to receive the bill of Rs. 702 each month. But the bill I received at that time was for Rs. 468. I felt it was the final settlement bill. I paid the bill on time. Note that, due to the fact that THEIR SERVERS WERE DOWN, they could not register my request and as a result I had paid extra money (more than 15 days) without using their services. But it was OK for me that I got rid of that thing. Some months passed. No communication or bill from Reliance. Suddenly, I received a bill for Rs. 702 for the dongle service. I was shocked that the service had been cancelled and after 3-4 months why I got the bill again? After some time a person from Reliance called me for the payment of the bill. I explained the scenario to him and he understood. But after that call, I continued to receive such calls and each time I had to explain the same thing. They told me that I should call Reliance customer care. So I called Reliance customer care and again explained the scenario. From customer care, they told me to go to Reliance store. So I went to Reliance store. At Reliance store, I again explained the scenario. The person at the counter understood the situation. He checked the details and did something so that new bills do not get generated. He told me that whenever I receive the call from Reliance next time, I should provide the dongle termination request number "[protected]" to them and the calls will be stopped. Next time when I received the call from Reliance for the bill payment, I provided the request number and I was told that from then onwards I would not receive any calls for the payment. But it was completely wrong. I kept receiving the calls again and again. Sometimes three times a day. Still I am receiving the calls and each time I am explaining the situation to the person on the call and each time providing my termination request number to them. But nobody is taking any step for this. It is a really great mental harassment by them. They are asking for money for their fault. It is their fault: how can the bills get generated again for the cancelled service? and how can they ask me for the bill payments? Kindly help me to get rid of these calls. It has been around three months that I am receiving these calls. I am really tired answering and explaining the same thing again and again. Sometimes two-three times a day. From last some days, I am receiving the calls from the persons speaking local language (Gujarati). These are some of the numbers from which I am getting the calls: [protected] [protected] [protected] [protected] [protected] Now they are asking for Rs. 1333. Please kindly help me and save me from this mental harassment. You can contact me on: [protected] [protected]@gmail.com P.S.: I also noticed that after the complaints, Reliance executive sends the message in the forum stating that they communicated with the complaint generator and the issue has been solved. But the complaint generator says that nobody communicated from Reliance with him. Thanks, Amit