[Resolved]  Reliance Communications — Recharge and benefit related

Address:Ghaziabad, Uttar Pradesh, 201009

My name is gaurav tyagi
Mobile number is [protected]

I checked on *129# and selected option 3 of super 10 gb data offer of rs. 397=10 gb for 28 days. I got it recharged of 397 on 22 08 2016 and received data pack of only 2.5 gb. But as per the offer on *129# of rs. 397=10 gb for 28 days. I should received 10 gb. Please help asap. I can only see 2.5 gbs of data.
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Sep 24, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2016
Reliance Communications Customer Care's response
Dear Gaurav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Complaint comments 

Comments

Dear sir,

I have bought Reliance zero plan for two years. For that I paid ₹20000 to Reliance.

They took the money and now stopped my services.

Kindly do the needful.

Personal details,
Name : Jaykumar Sondarva
Mobile number: [protected]

Thanking you.
Jaykumar.
Reliance Communications Customer Care's response, Aug 22, 2016
Verified Support
Dear Jaykumar,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications
Please sign this online petition. With every signature, email is sent to TRAI/DOT/Ministry of Communications
for RCOM 4G Upgrade MESS

https://www.change.org/p/trai-must-act

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