[Resolved] Reliance Communications — recharge benefits not received as per the offer and reliance support services is ignoring the issue.

islademuerta

Address:

New Delhi, Delhi, 110076

Hi trai support services,

On 27th july 2017 i got a promo offer on my number [protected] via text message from reliance "1 gb/day 3g data for 56 days at rs.93 only" so as per that i made an online recharge on the very same day.

But unfortunately, recharge benefits didn't get credited as per the offer and was valid for 28 days only.

So i registered a complain on "[protected]@relianceada.com" and on 28th july 2017 and i got an e-mail from the customer care officer with ticket id: [t[protected]mds010z4751999] and request id:[protected] regarding recharge benefits not received has been registered and the same will be resolved latest by 8:15 pm august 08, 2017".

But the funny thing is the issue didn't get resolved as yet and the data pack got expire in 27 days only (27th july to 22th august).

So again i send an e-mail 2 to 3 times on"[protected]@relianceada.com" but no one is looking into the issue and even i made a call on rcare *333 but they disconnected the call.

So trai team, please look into the issue. I have attached the screen shot of the promo offer.

Than you.
Mobile number: [protected]
Region : delhi
Connection type: prepaid

+1 photos

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Oct 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 27, 2017

Updated by islademuerta Dear Reliance Team,

You can contact me on the above mentioned number [protected] or on alternate one [protected].

Although I have tried to contact your customer care team on Rcare *333, but either they were not able to look into the issue and sometimes puts my call on hold and disconnected it later. That was pathetic.

Anyway, looking for your response on the same.