[Resolved] Reliance Communications — Recharge benefits not received | |||
Dear Sir/Ma'am My name is Navneet Kumar Rai and my reliance number is [protected]. I saw information about unlimited pack of 596 rs on Rcom website. As per detail given on website 596 recharge provide "Unlimited Local Onnet calling + 15 hours of Local Offnet & STD calling free, post 15 hours, all [protected]@40p/min for 90days" I recharged my phone with 596 on 12th October 2014 but I did not get these benefits as promised on Rcom website. When I called customer care I was told that this recharge is a FRC recharge only and its for new customer only.' I would request you to please look into this matter and also check website. I don't see FRC info on website. Please go to below link and let me know what wrong I did? http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?i=IC Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I have been recently getting msgs of Rs.38 voucher which is as follows - 3G Data Recharge! Khaas Aapke liye; Ab paaye 2 GB 3G Data RCV 38 me who bhi poore 30 dino ke liye. Aaj hi Recharge kare.
And so I recharged my no. on 26 May at 1:16 pm and i did not got any such benefits. Instead they gave me 250 MB data for 4 days! If they cannot provide what they are offering then what is the need to send us such msgs?? Also, many times my balance has been deducted for no reason and whenever i tried calling customer care before and even today no assistance was provided. The call disconnects always saying Thanks for calling Reliance and no conversation takes place. There is no way I can contact to their customer care people for lodging a complaint as there is no response through mail also. Kindly help me out with this issue and let me have have those recharge benefits which i must have received.
Thanking you,
Hiteshi Tandon
Reliance Mob No. in which facing issue - [protected]
Alternate No. [protected]
I have been recently getting msgs of Rs.38 voucher which is as follows - 3G Data Recharge! Khaas Aapke liye; Ab paaye 2 GB 3G Data RCV 38 me who bhi poore 30 dino ke liye. Aaj hi Recharge kare.
And so I recharged my no. on 26 May at 1:16 pm and i did not got any such benefits. Instead they gave me 250 MB data for 4 days! If they cannot provide what they are offering then what is the need to send us such msgs?? Also, many times my balance has been deducted for no reason and whenever i tried calling customer care before and even today no assistance was provided. The call disconnects always saying Thanks for calling Reliance and no conversation takes place. There is no way I can contact to their customer care people for lodging a complaint as there is no response through mail also. Kindly help me out with this issue and let me have have those recharge benefits which i must have received.
Thanking you,
Hiteshi Tandon
Reliance Mob No. in which facing issue - [protected]
Alternate No. [protected]
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I've been recently getting msgs of Rs.38 voucher which is as follows - 3G Data Recharge! Khaas Aapke liye; Ab paaye 2 GB 3G Data RCV 38 me who bhi poore 30 dino ke liye. Aaj hi Recharge kare.
And so I recharged my no. on 26 May at 1:16 pm and i didn't got any such benefits. Instead they gave me 250 MB data for 4 days! If they can't provide what they are offering then what is the need to send us such msgs?? Also, many times my balance has been deducted for no reason and whenever i tried calling customer care before and even today no assistance was provided. The call disconnects always saying Thanks for calling Reliance and no conversation takes place. There's no way I can contact to their customer care people for lodging a complaint as there is no response through mail also. Kindly help me out with this issue and let me have have those recharge benefits which i must have received.
Thanking you,
Hiteshi Tandon
Reliance Mob No. in which facing issue - [protected]
Alternate No. [protected]