[Resolved]  Reliance Communications — Recharge done, but balance not reflected in account - [GSM PREPAID]

Address:

380061

Hi, I have Reliance GSM Prepaid Number [protected]. I recharged above number with Rs 110 on 14th December 2015, but balance was not reflected in my Main Balance. Then, again I recharged same above number with Rs 70 on 15th December 2015, again balance was not reflected in my Main Balance. Then I tried contacting Reliance Customer Care on 30333333 and toll-free number 198 multiple times and talked with customer care, but they always gave me different reasons for not taking my complaints. I also emailed Reliance appellate authority on rcomappellateauthority.[protected]@relianceada.com and [protected]@Relianceada.com multiple times, but they also did not replied to my email. I also logged my complaint from their mobile apps, but they closed that service request even without contacting me. below are few Service Request number which I have for you reference. Sr Date : 18th Dec 2015 - SR Number :[protected] talked with Anil Makwana Sr Date : 16th Dec 2015 - SR Number :[protected] Sr Date : 16th Dec 2015 - SR Number :[protected] One of the customer care executive also informed me that no deduction were made after 14th December 2015 and they were not able to answer where did my balance went if there was no deduction. I also visited Reliance service center in ahmedabad, but they told that they were unable to retrieve my information due to some technical issue. I contacted Reliance multiple time times via Call, emails, f2f visit to service center. but even after 5 days my problem is not resolved. Please consider this issue on higher priority and help me resolve it. Thanks