[Resolved] Reliance Communications — Recharge of Rs.123 did not happen on 5/12/2015. | |||||
Hello, The recharge of 123 Rs. done on 5th December, 2015 has not happened for Reliance GSM no. - [protected]. Money has been paid. A text message came in saying that reliance regrets the inconvenience caused. I have to carry forward the data balance in my account as well. Please help. I have tried the numbers 198 and *333. However, there is no option to reach a customer care. The live chat is also not working. I should have the validity of the data balance extended as well as receive additional 400 MB 3g data balance as an addition to my existing data balance along with Rs. 30/- talk time. None of the customer service options are working now. Even last month money had been deducted (around Rs.60/- which was never returned even after lodging a complaint with the customer care. How can all your care options not work at the same time. Today they called and said that the issue will be resolved but no results yet. Service Request number[protected] dated 6th December, 2015. The call had come from Sonali - Reliance - from the number [protected]. Please help. I am unable to do any recharge as do not know whether it will work or not. I have no data balance or talk time right now so cannot work at all. Regards, Raunak [protected]/[protected] Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 07, 2015 Reliance Communications Customer Care's response Dear Raunak, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Dec 17, 2015 Reliance Communications Customer Care's response Dear Raunak, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times. Regards Reliance Communications | |||||
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I received a call from Reliance last night again where a gentleman spoke with me. He said that the issue will be resolved in 30 Minutes.
This morning when I woke up and was getting ready for work, I received a text message stating that the Service request number had been closed. The SR no. being[protected]. However, I have still not received the benefits for Rs.123 which are:
> Rs. 30 talk time and
>400 MB 3g data
>as well as carry forward of 1.6 gb plus data remaining from the Rs.246 recharge of last month.
Please provide support on this asap. I am unable to do a talk time or internet recharge since I fear even that will not work.
I am extremely distressed and hassled. Please help. Reliance is trying to swindle its way out of this one clearly.
They saw that they would have to allow me the carry forward benefit and have now gone back on promised terms of service. This is serious red tape and MALAFIDE intent is clearly present since the service request has now been closed as well. The intention of wrong doing is further evidenced by the blocking of number by the customer care all day yesterday.
This morning some how I got through to an agent who has asked me to call back after wards as she was unable to tell me why the service request has been closed. She then said that the system showed her that I had already received what was due to me. However, I have not even now.
If these kind of actions are not nipped at the bud then these will become dangerous precedents for more thievery.
Thank you.
Regards,
Raunak
[protected]/[protected]