Reliance Communications — refund not received after cancellation of connection

Address:	Ahmedabad, Gujarat
Website:	www.rcom.co.in/Rcom/personal/wireline/wireline-internet.html

Hello my reliance broadband connection's account number is[protected] it was registered by the name of jevil modi

The main issue was that our lan cable was damaged in the first week of january and we filled the complaint in the same week. But still, that was not solved by the company after telling us that it will be sorted out in 72 hours so the issue started from that.

We waited for nearly 1 months and during that, we called reliance more than 50 times to solve our issue. But still, they haven't responded properly and only gave the hope of getting solved in 2 days.

So in mid-february, we decided to cancel our connection at that time the message was sent by reliance for the generation of 1052 rs wavers due to in that cable problem but still, we want to cancel our connection because we don't want this kind of service

So we finally filed the cancel request on last week of february and it was approved by 4 march. So from the mid-january to the march, we haven't used our internet net and we have six months 4 mbps postpaid plan from december to june.

So when our cancel request was approved at that time including the waver of 1052 rs, the security deposit of 1000 rs and the amount which was left from our unused plan including all this there were nearly 5000 rs was generated and that was told by the customer service center of reliance

According to them whatever the amount was generated after the cancellation was to be given to us within 45-60 days. It's july now, but still, we haven't received anything from the reliance, not even the security deposit.

We mailed multiple times to [protected]@relianceada.com and [protected]@relianceada.com and they always reply with the same copy-pasted reply that they would resolve it on priority.in fact, for the past 5 months, they haven't been replying to our emails at all.

We also called the customer care multiple times but they either cut our phone or just say to wait for the refund to arrive. When asked to give the billing department's contact number, they answer to contact via email by which they give no response.

Its 9 months and counting and we are fed up with waiting. We want this resolved now.

My previous complaint https://www.consumercomplaints.in/reliance-communications-refund-not-received-af...⇄ was marked as resolved even though i have still not received my refund.