[Resolved] Reliance Communications — Regarding after portability from rim to reliance sim is not working

kumud ranjan 007

from patna, Bihar

Address:

Patna, Bihar, 800023

Myself kumud ranjan had ported my rim no [protected] to the smart after the temination of services of rim, after that my sim hadt working properly, i contacted reliance main office in kanke road ranchi, it denied for changing the sim, i had complained four times for sim related issue, it asked to purchase in the reliance store.
but my big question is here that i had complined too many times for the same issue, and from the day first the sim is not working properly then why reliance is not taking responsability for that.
i want to replace the sim from reliance itself without paying any cost because it hadnt working right from day first.
kindly see this issue immediately, and whatever your intiative regarding this kindly convey me on my no [protected], so that i can move foorward to the higher authority after your clearfication.
thank you

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Nov 2, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Reliance Communications Customer Care's response Dear Kumud,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 23, 2016

Updated by kumud ranjan 007 reliance had called me and told that tell the name who had given you the sim, IS THIS POSSIBLE THAT I ASKED THE GIRL TO TELL YOUR NAME AND MOBILE NO(IT IS REDUCLEUS) reliance associate had told me to tell the name otherwise i dont help you, just go to the reliance store and purchase the new sim, this is reducleus behaviour of reliance, finally it denied to replace the sim free of cost.this is the reliance which is cheating the customer in this way. i move this matter to the consumer court then reliance have to reply it.
thank you

Verified Support

Sep 28, 2016

Reliance Communications Customer Care's response Dear Kumud,

As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store for further assistance.

Regards,
Reliance Communications