[Resolved] Reliance Communications — Regarding Change of base plan

Ajay Sutar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400086
Website:	www.rcom.co.in

Dear Sir,
I got call from reliance customer care for up-gradation my existing 3g SIM to 4g SIM. Representative told me that I will get extra 4g benefits without change in my existing plan. Now my SIM is up-graded to 4G. But My base plan have got changed without intimation. I tried to call customer care but they are not ready to take my complaint. Also I have mailed them for same matter.(Snapshot is attached.) But, I haven't get any reply from them.Please do neeful.

Regards,
Ajay Sutar

+1 photos

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Reliance Communications Customer Care's response Dear Ajay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Mar 23, 2017

Updated by Ajay Sutar Dear Reliance Communication Team,
Please note my Reliance number [protected]
Alternate number [protected]

Regards,
Ajay Sutar

Mar 23, 2017

Updated by Ajay Sutar Dear Reliance Team,
As per conversation with you. I will search audio conversation with your representative and i will update it.
From conversation with you, I got to know that I can't de-grade to 3G again which was not explained by your representative to me on 4g promotion call. Stop misguiding your customers by hiding these things from them.
Also, I confirmed from this call that I can get my base plan back only if I will submit audio clip. That means I have to bear with it if i couldn't find that audio clip.Nice game of Reliance Communication to cheat with your customers.Really bad experience.

Regards,
Ajay Sutar