Reliance Communications — Regarding deduction of my balance

Address:

Patna, Bihar, 800023

Myself kumud ranjan having cell no [protected] had been closed by the reliance on 16th of june, stating that RIM is closed after that i had submitted five times the document for port from RIM to SMART.it asked it will be processed, at that time i having the 30 rs balance, i had reminded that balnce issue also but ishe asked that it takes time to come balance .i waited till todal approx 50 days, but no balnce is credited in my smart no.
then i approched relince main office in ranchi, she checked and told me that no balance was there in your account. i was shocked, because i have the msg in which clearly showing that i have the 30 rs balnce in my rim no dated 15/06/2016 of the last day that rim was working.
my sincere request to take this matter urgently so that i can get my balnce back, else i have to move for the consumer court so that people must know that how reliance is cheating with customer.my alternate no is [protected]
thank you