[Resolved] Reliance Communications — Regarding discontinue of service and data loss | |||||
Dear sir, Myself Ipsita Mangaraj from Bhubaneswar, Odisha, want to state that I am using a reliance sim ([protected]) . I got a message today morning that my services will be discontinued wef tomorrow i.e. 12.12.20105 as some up-gradation is going to take place in our city. I have got at about 1500mb and some balance present in this number right now. The customer care executives are saying that even if I will recharge with Rs.11 today my sim will be converted to 4G but all my data and balance will be lost after this up-gradation and it will not be carry forwarded. Sir, I just want to ask that, is this justified ?? Due to this up-gradation why will we have to bear this kind of loss?? Why the data and the balance will not be carry forwarded?? I am a regular user of Reliance. But I am really sorry to say that I am incurring heavy loss which I cannot afford often. If this will go on then I will be bound to loose faith in Reliance which i never want. Hoping for your positive action sir. Thanx & Regards, Ipsita Mangaraj . Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 13, 2015 Reliance Communications Customer Care's response Dear Ipsita, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Dec 17, 2015 Reliance Communications Customer Care's response Dear Ipsita, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns. Regards, Reliance Communications Verified Support Dec 20, 2015 Reliance Communications Customer Care's response Dear Ipsita, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
 3 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
And the reliance sim is showing no service right now.
don't understand what to do...
Really disappointing!!!
uffffff