[Resolved]  Reliance Communications — Regarding plan activation

Address:

400065

This mail is to inform you that I had requested for plan change of Jalsa 299 (for above mentioned reliance number) which I had requested on 14th April 2017 and I was told that it will be activated in my next billing cycle ie 26th of every month.

Believing blindly on your words I dint check my updated plan and on 30th April 2017 in morning around 11.30am when I called customer care for my plan then I was surprised to know that my plan was still not activated and customer care representative apologized for the same and said my bill amount from 26th April 2017 to 30th April 2017 will be waived off as mistake was from your end and I was assured that my new bill plan of Jalsa 299 will be activated by midnight of 30th April 2017. Again I believed blindly your words and thought it might have been updated now atleast. But again I was proven wrong by your worst service and still that plan havent been activated and now when contacted to customer care, again I got the assurance that it will be activated within 24hours (which I dont think will be done ever).

I would like to bring to your notice that I wont be paying the bill from 26th April 2017 onwards and whatever bill amount it will be, should be waived off till my requested plan of Jalsa 299 gets activated.

U can activate my requested plan whenever you wish to activate but I wont be paying the bill amount till that date.