Address: | Chennai, Tamil Nadu |
This was the mail sent to [protected]@relianceada.com netconnect.[protected]@relianceada.com
on 2-mar-15
Dear sir,
My data card no is [protected] I am using this for more than 4 years. My data card not
worked for 13/01/2015 I called customer care for regarding this and I asked for
upgrade of PRO 3 1st they told to visit my nearest outlet Velachery
outlet they will upgrade this no with
PRO 3 it will charge 1599 for wifi device and Rs 100 will be waiver per month
for 1 year as per your instruction I visited Velachery outlet but they say we
are not having the empty device all device available with us are with new
number so not possible here you can visit some other outlet like that they
says. After that I have called customer care and says regarding this then your
representative told me to visit adambakkam outlet I asked then to give contact
no so that I will call and confirm whether they having PRO 3 empty device or
not but your representative told that we don’t have contact no then I have
visited adambakkam outlet also there also same thing they says we don’t have
empty device. I also visited t-nagar outlet they also says we are not having
empty device, After that I again called customer care they says you visit to
authorized service center in Nugambakkam they can help you I told that your
authorized service center will available till 6 pm for me it’s not possible to
go there before 6 pm for that they said nugambakkam service center will open
till 8 pm so I visited nugambakkam service center by 6/02/15 at 6:50 pm but it
was closed at 6 pm itself on the spot I have called customer care but he says
yes sir it will be closed by 6 pm then I asked why yesterday one lady from your
side says it will be open till 8 pm I have cancelled some important work and
came there but no use I asked your customer care to close my account actually I
paid Rs 1370 on 08/12/2014 for 3 month advance rental plan it’s valid form
10/12/2014 to 9/03/2015 so your refund my money from 14/01/2015 to 9/03/2015 which I have paid but your
representative told that refund option not available I told that if I have not
pay even for Rs 10 also your will not accept to close without that money but
why I have to give my money to you I told then he told me to wait he will
transfer the call to retention department after few minutes he told that all are
busy he told me to call tomorrow. Then 7/02/2015 I called at 12:30 pm to your
customer care and call got transferred to retention department Mr.Rishi who
speaked with me he told that you can upgrade to PRO 3 I said that I am tried to
covert but not possible in any of your outlet they saying empty device not
available then Mr.Rishi told that there is an option available to change
without empty device I have argued about I have visited 3 outlet all are says
not possible but you saying it can be done I am not willing to waste time after
this please close my account but he told that wait if you not believe me I will
transfer this call to my senior executive she will explain it can be done
without empty device then he transferred the call one lady talk to me I do no
her name but she told that with any of PRO 3 device which is already loaded
with no also option there to load your no you visit to outlet which you already
visited if that person says not able to do this you call to customer care from
there and give the phone to us we will explain how it can be done then I ask to
give so complaint no with all this history so that I need to explain all this
while I call from there then she told Mr. Rishi will give the Sr.NO regarding
this and she transferred the call to Mr.Rishi then he told now you believe that
it can be done right I told yes he given the SR. NO :[protected] then I have
visited Velachery outlet again on the same day at 4 pm he told not possible
then I called customer care Miss. Beaula attended the call and I told the SR.no
and told now I am in Velachery outlet they says not possible she told wait I
will transfer the call to retention department after some time she told all are
busy at the moment you give your phone to someone who is in the outlet I will tell
them I have given to one person he told that it’s not possible without empty
device I already told this to customer but again he comes here for same issue
saying that customer care told it can be done and he given back to me then
Miss. Beaula told that here device not there u visit to some other store I
asked her to connect the call to Mr. Rishi but she told all are busy I told I
will wait connect the call but nearly after 45 minutes my call connected to
retention department I asked Mr.Rishi not there he told he was not available
right now then I explained the same he again ask me to give phone to outlet
member same thing told with the anger in his voice. Then he told to visit some
other outlet then I asked what said by Mr.Rishi is wrong it not possible
without empty device right but he cut my call but I gain called customer care
and he transferred my call to retention department I asked to close my account
and give my money back which I paid for advance rental. 1st he also
told not possible for refund option after that if I arrange for PRO 3 upgrade
can you continue the service I said yes but anymore I will not spent time to
visit some other outlet if you agree to provide me at door step he told door
step not available I told I can pay for that then he put my call on hold for
around 10 min then he told that now the empty PRO 3 device is not available anywhere
in Chennai so you can service this device and use after may be by 2 months it
will be available may be that time you can upgrade it he told but I told I am
not interested to go for service already 8 to 10 month before only I have
serviced with charge of Rs 800 so not interested instead of paying again Rs 800
for service I will go for new connection for Rs 1299 so after that he told ok
for termination of connection I asked regarding my amount which I paid advance
rental he told that it will be checked by billing department and same will be
credited to your same account which you have made payment and he given the
termination SR. NO :[protected] time taken for this convention is more than 2
hrs. But what happens is bill generated on 11/02/15 it show that I need to pay
Rs 715 then again I called customer care regarding this she told that your
advance rental plan is not activated I told that I paid Rs 1370 on 8/12/2014 as
per your representative tells and also Service request raised for advance
rental plan and I also received the message after 2 days that your Service
request is solved. Then she told that your account is terminated so we can’t
able to process anything from our side your will receive a call from billing
department before closing you tell this to them they will solve it, after few
days I received from a person I told all thing regarding this he told I will
check and call back but I haven’t received any call after that then I received
a message that your account is terminated as per your request and pay amount of
Rs 715 to avoid legal action. I again called to customer care they says yes you
need to pay I explained all this and also I told to explain me how I need to
pay she told that you have paid Rs 1370 on 9/12/2015 bill generated for amount
Rs 673 so we reduced 673 from 1370 which you have paid so only your advance
rental plan not activated she told I explained that I paid amount of Rs 2003 on
25/08/2014 which amount is for one month plan charge of Rs 653 for billing
period of 10/08/2014 to 09/09/2014 then Rs 1350 for advance rental plan for
billing period of 10/09/2014 to 09/12/2014 then why bill generated for month of
10/11/2014 to 09/12/2014 which I have already paid I asked she told wait in
line for few minutes I will check and come back after few minutes she told that
some mistake happens you no need to pay any amount then I asked then where is
my money which I have paid advance rental you need to pay amount of Rs.900 for
me which I have paid advance. She told it’s not possible now your account is
terminated we can’t able to do anything from our side you can mail this to our
customer care they will solve it she told. This is what happens I need my money
back kindly check and revert my money to avoid legal action I am having the all
evidence of your customer care speech. Then I am always your customer now also
I have ordered prepaid reliance pro 3 via snapdeal on 28/02/2015 I have ordered
prepaid do to this kind of fraud happens to me in postpaid to avoid such issue.
reply came to me on 3-mar-15
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Customer,
This is with reference to your e-mail dated March 02, 2015 for your Reliance Netconnect+ number [protected].
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Kindly note that the services of your number are already terminated.
For the billing:
We would request you to refer the below mentioned statement of account:
Kindly note that the disputed
bill for the cycle from 09/01/2015 to 11/02/2015 is already waived off
and currently, there is no outstanding amount in your account.
In continuation to your mail
regarding refund of advance rental amount paid, kindly note that refund
is not applicable as the advance rental amount paid non refundable
amount. Hence, we are unable to process your request for the same.
For new Pro 3 connection via snapdeal.com:
Also note that the snapdeal.com is a third party website. Hence, we would request you to contact for the better assistance.
Further, if you have any issue; we would request you to write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Arvind. R
Customer Care
Reliance Communications Limited
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
my reply mail for this
Dear sir, 1. You have not read my mail clearly why the amount of Rs 673 generated on 9/12/2014I
paid amount of Rs 2003 on 25/08/2014 which amount is for one month plan charge
of Rs 653 for billing period of 10/08/2014 to 09/09/2014 then Rs 1350 for
advance rental plan for billing period of 10/09/2014 to 09/12/2014 then why
bill generated for month of 10/11/2014 to 09/12/2014 which I have already paid. kindly explain. 2. While taking request for termination
of
connection I asked regarding my amount which I paid advance rental he
told
that it will be checked by billing department and same will be credited
to your
same account which you have made payment and he given the termination
SR. NO :
[protected] then why you representative says like that on 07/02/2015
around 7 pm check the recorded voice on that day are you trying to cheat
me if not possible why they say like that. your representative said
refund will be given so that only i have closed. kindly reply for this in same mail so that i have a record for filing a complaint.i will not leave this issue without proper solution. Already i talked regarding this to my lawyer waiting for your reply.
Regards, J.sathishkumar
cell no :[protected]
[protected][protected][protected][protected][protected][protected][protected]
After 2 reminder reply came from then like this
Dear Customer,
This is with reference to your e-mail dated March 09, 2015 for your Reliance Netconnect+ number [protected].
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Kindly
note that the disputed bill for the cycle from 09/01/2015 to 11/02/2015
is already waived off and currently, there is no outstanding amount in
your account.
In continuation to your mail
regarding refund of advance rental amount paid, kindly note that refund
is not applicable as the advance rental amount paid non refundable
amount. Hence, we are unable to process your request for the same.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Roshani Zade
Officer-Customer Care
Reliance Communications Limited
[protected][protected][protected][protected][protected][protected][protected]---...⇄
But my issue is not solved they trying to cheat me,
not today again one bill generated for period of 11-feb-2015 to[protected] for the amount of Rs.72.11
after termination why they generating bill to cheat the customer. they need to refund the amount of Rs 900 approx
i have attached all reference snapshot for your reference and further action
Regards,
J.sathishkumar
cell no : [protected]
Kindly note that the services of your number are already terminated.
Was this information helpful? |
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications