Reliance Communications — Regarding the 4g services launch

Address:	500045
Website:	www.rcom.co.in/Rcom/personal/home/index.html

I don't understand why there is so much interuption in the reliance wireless internet services. I know that they are upgrading but since 2 months i am facing the same problem. Today i spoke to a customer care representative because again there is a interuption with my internet services and these the details i came to know,
1. They have no idea when the current service will be rectified,
2. They don't have a particular date when the 4g services are going to commence,
3. They don't have the tariff plans for 4g connections,
4. As i am a prepaid customer, whatever the left over data that is still available on my account won't be migrated whenever the 4g services launch,
5. Even though i ordered the new wipod a month ago, i can't get the free 10gb data, which is still being advertised on the first landing page, as the company policies were changed.
Humour me, after buying the new wipod for rs.2699 and with this kind of service will any customer be interested to continue with such company? I will also attach the chat history as a proof (Mohan vamsi was me, customer and the gentleman abhijeet was the customer care representative).

Mohan vamsi ganni: okay.. When the 4g services start, whatever the remaining balance i have now, will it be transferred?
Abhijeet : no.
Abhijeet : we would like to inform you that except for the core balance which will be carried forward, all other existing discounts/benefits on cdma will forfeit.
Mohan vamsi ganni: where can i find 4g prepaid tarifs
Abhijeet : the 4g prepaid tariffs are yet to launch kindly wait once it is launched you will get all the details.
Mohan vamsi ganni: so no specific date when its going to launch?
Abhijeet : the services had been already launched as there is some network upgradation you services are yet to migrate so kindly wait it will get migrate at the earliest.
Mohan vamsi ganni: okay, will i get the free 10gb data when it is launched?
Abhijeet : you will not get the 10 gb data.
Mohan vamsi ganni: why is it so?
Mohan vamsi ganni: i pre ordered the wipod before the launch
Abhijeet : yes, but company had closed the 10 gb benefit.
Mohan vamsi ganni: closed in the sence?
Mohan vamsi ganni: sense*
Abhijeet : the company is not providing 10 gb benefit to any of the connection.
Mohan vamsi ganni: so its a false advertising?
Abhijeet : no previously it was not as per the company policy it had been closed.
Mohan vamsi ganni: so now the company came to know about its policies when its customers bought the respective devices?
Abhijeet : sorry for the same.
Abhijeet : i will take the same as the feedback.
Abhijeet : is there anything else apart from this i may assist you with?
Mohan vamsi ganni: you don't need to apologize.. Its not your fault