I have taken reliance 999 truly unlimited postpaid connection with my newly purchased 14.7 mbps reliance wi-pod in march 2016. It was going well till may end and since then all the headache started for me. They throttled the speed to less than 32 kbps citing upgrade reasons and after 15 days the speed got little better. Despite the speed loss for nearly 15 days, i was still charged with the regular bill of 1100+, i paid the bill without any complaint thinking this was a rare mistake from reliance. Meanwhile, i was asked to upgrade to 4g every time i connected the dongle, i contacted the reliance store and i was told that my truly unlimited plan will be continued as it is in 4g also.
I believed all these promises and went ahead with the upgrade, bought the new reliance 4g wi-pod. The 4g service started a few days back, i started using the new 4g wi-pod and after some usage my connection speed came down. I called the customer care to clarify the issue and they said i consumed the gb limit that came with the new 4g wi-pod and so the speed has been throttled to 144 kbps for the rest of the month. I tried to explain that my plan was 999 truly unlimited postpaid and i should be getting regular speeds, but they said there's no truly unlimited in 4g and the speed gets throttled to 144 kbps after certain gb limit. I also tried to explain them about how i was told that my exact same plan will be continued even in 4g before the upgrade and its unfair to change the plan without informing me. All they said is, they can't do any thing about it. If they're throttling the speed to 144 kbps, there's no point in continuing with the postpaid connection as i took the connection only for the truly unlimited plan, so i decided to cancel the connection and called up the customer care and asked them to cancel, but now they're saying i should continue for three months in 4g. I asked them why? I am not getting my chosen truly unlimited plan, so why should i continue? They said it's a must and they can't do anything about it. I don't understand this, my truly unlimited plan has been removed without my knowledge and on top of that i'm being forced to continue for three months.
My request is either put the truly unlimited plan that was there with my earlier reliance wi-pod or allow me to cancel the connection. Forcing me against my will is not correct. I am not interested in plans that have speed throttling to 144 kbps which is why i chose the 999 truly unlimited postpaid plan in the first place. Kindly look in to this issue and come up with an encouraging solution.
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I got a call from reliance customer care to migrate from reliance cdma to 4g, they stated that my plan will be the same and there will be no changes except the network moving from evdo to 4g. I also confirmed the same from reliance store. I was told again and again that there won't be any change in the plan.
I feel i am fooled by reliance customer care and other staff who stated that my truly unlimited data plan will not get changed after I migrate to reliance. I also purchased their new reliance 4g wipod... now I'm being told that there is speed throttling of 144 kbps for unlimited plans which is against to what they have been telling me before the upgrade... when I checked with customer care they tell after 25 gb, speed goes to 144 kbps which is contradictory to what they said earlier, they told me that I will be getting all benefits that was there on my current plan.
"As a long term postpaid customer of reliance truly unlimited plan, I request you to put 14.7 mbps speed cap in 4g and let me have my truly unlimited data plan that was there with my reliance wi-pod data card before the upgrade..but please don't put data cap to my plan and i do not prefer having 144 kbps for rest of the month." If you are going to throttle speed to 144 kbps for your loyal truly unlimited customers, it will be of no use having reliance 4g wipod. What's more shocking is, I was told that I can't even cancel the connection and I should continue for 3 months in some plan irrespective of whether I like it or not. On one hand, you're not providing my truly unlimited plan and on other hand, you're forcing me to continue, why?
Please keep up the promise which you have made through your respective service teams, I was told from the beginning that my truly unlimited plan will not get changed. I don't require your extremely high speed of 4g with 144 kbps speed throttling. Please give me the 14.7 mbps speed that was there before without any data cap.
Awaiting your response. thanks.
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