Reliance Communications — Regarding wrong recharge coupan information through customer care and website

Address:

Patna, Bihar

hello, myself kumud ranjan mobile no [protected], had already complained my issue on this cosumer forum, reliance had accepted his fault and promised that it will return my amount which through talktime balance, as i previously claimed Rs118 +Rs16= Rs 134 but it returned me only Rs 101 balnce amount, my query is this why i bear that Rs 33 amount, which fault was done by the company. my request is this to refund my Rs 33 as balance amount to my account.and afterwhile it is not refunded that i have right to go higher authority with this issue. thank you